--- title: "Governance Case Study: City of West Torrens" description: The City identified a need to transition to a new system to manage corporate planning, performance reporting, and enterprise risk management functionality. image: https://www.pulsesoftware.com/hubfs/cwt-hompage-festival.jpg --- [![Pulse Software - A Springbrook Company](https://www.pulsesoftware.com/hubfs/Pulse%20Software%20-%20A%20Springbrook%20Company.png)](https://www.pulsesoftware.com) - [Talent](https://www.pulsesoftware.com/pulse-software-talent-solutions) - [Governance](https://www.pulsesoftware.com/strategic-governance-solutions) - [Sectors](https://www.pulsesoftware.com/industries) - [Resources](https://www.pulsesoftware.com/resources) - [About Us](https://www.pulsesoftware.com/about-us) [Get in touch](https://www.pulsesoftware.com/get-in-touch) [Support Portal](https://support.pulsesoftware.com/portal/en/signin) News # Governance Case Study: City of West Torrens The City identified a need to transition to a new system to manage corporate planning, performance reporting, and enterprise risk management functionality. [Pulse Software](https://www.pulsesoftware.com/resources/author/pulse-software) Mar 15, 2023 [mailto:?subject=Check%20out%20https://www.pulsesoftware.com/resources/city-of-west-torrens-selects-pulse-software&utm_medium=social&utm_source=email%20&body=Check%20out%20https://www.pulsesoftware.com/resources/city-of-west-torrens-selects-pulse-software&utm_medium=social&utm_source=email](mailto:?subject=Check%20out%20https://www.pulsesoftware.com/resources/city-of-west-torrens-selects-pulse-software&utm_medium=social&utm_source=email%20&body=Check%20out%20https://www.pulsesoftware.com/resources/city-of-west-torrens-selects-pulse-software&utm_medium=social&utm_source=email) [News](https://www.pulsesoftware.com/resources/tag/news) ![City of West Torrens festival image](https://www.pulsesoftware.com/hubfs/cwt-hompage-festival.jpg) The City of West Torrens (CoWT) identified a need to transition to a new system to manage their corporate planning, and performance reporting requirements, whilst also providing much needed enterprise risk management functionality across their organisation. Pulse’s Strategy and Governance solutions provided them with a contemporary platform that was fit for purpose, cost effective and is on track to significantly improve efficiencies and increase team productivity.  #### The Organisation The City of West Torrens is a vibrant metropolitan community located in the western suburbs of Adelaide SA, nestled between the iconic beachside of Glenelg and the bustling CBD of Adelaide. The Local Authority was established as The District Council of West Torrens in 1853 and was one of the first local governments to be formed in South Australia. The City is home to an estimated population of approx. 62,500 (ABS ERP 2021) and has a land area of 37.04sqm. #### The Challenge The City had been with their previous provider of corporate planning and risk management functionality since 2008. Among the challenges they faced was a lack of contemporary look and feel, configuration flexibility and the capability to make changes to the system without significant investment and extended turnaround time. The City of West Torrens stakeholders were keen to find a reliable business partner with a modern platform, consistent support and a track record of delivering excellent customer service. A number of providers were evaluated with key requirements being; platform functionality, ease of use and the capacity for business reporting and engagement, fit for purpose, total cost of ownership, local government performance, KPI reporting, training and transition from the legacy solution. #### The Solution In partnership with the City, Pulse are currently deploying their industry leading corporate planning and governance modules, fully cloud developed in partnership with Local Government and hosted within Australia. In addition to the criteria listed above, key elements also included the capacity for function owners to drive and support the system themselves, Pulse’s proven performance in the local government sector, and a competitive total cost of ownership. It was Pulse’s highly configurable solution approach and capacity for City staff to create and tailor their reports themselves that indicated the system would meet the requirements and actually be able to achieve more in less time. #### The Result The Pulse modules provide a modern browser based solution that empowers the City team members to develop processes and workflows to meet their specific requirements as well as to inter-connect nodes of information ensuring that single points of truth flow through to multiple areas of the system. Underpinned by a strong workflow engine and notifications capability, this offers tangible productivity gains for team members at the City, cutting down on wasted administration time and ensuring a higher degree of accountability and compliance. Pulse is working with the City to manage the exit from the legacy system ensuring key business owners are supported during the transition, ensuring function and IT resources are available as required, and that stakeholders and workforce assisted project sponsors and decision makers are identified and engaged in change management practices. Levels of enthusiasm are high across stakeholders and the Pulse team are helping to maintain that. > “Pulse Software was the clear standout in all areas evaluated by the organisation. The Pulse modules provide significantly greater flexibility regarding workflows, reporting and linking of actions across various corporate plan structures. The ability to self-manage templates was identified as another example of “removing lots of work.” - Chris James, Manager Information Services #### About Pulse Software Pulse is an Australian SaaS company focused on industry leading, corporate planning, governance, HRIS and project management software solutions with module-style applications developed using the latest cloud-based technology for a wide range of organisations. Our solutions are currently deployed in over 150 organisations across Australia and New Zealand and enhances the productivity for more than 150,000 employees. Request a demo 1300 363 325 | info@pulsesoftware.com ## Similar posts Case Study ### [Talent Case Study: Transformation at Port Macquarie Hastings Council](https://www.pulsesoftware.com/resources/case-study-transformation-at-port-macquarie-hastings-council) How introducing an integrated HR solution let to a fundamental shift in the Council's approach to project management and change management. Pulse Software Jul 17, 2024 Case Study ### [Project Case Study: City of Boroondara](https://www.pulsesoftware.com/resources/improved-management-visibility-governance-and-alignment-of-projects-with-strategic-plans-and-community-objectives) Improved management visibility, governance and alignment of projects with strategic plans and community objectives. Pulse Software Aug 6, 2025 Case Study ### [Berrigan Case Study: Implementing Pulse for Enhanced Risk Management](https://www.pulsesoftware.com/resources/case-study-implementing-pulse-for-enhanced-risk-management) Berrigan Shire Council faced significant challenges in managing risks due to the lack of a centralised platform for recording and monitoring risk... Pulse Software Feb 16, 2024 ![Pulse Primary Logo White Rev RGB-01](https://www.pulsesoftware.com/hubfs/Pulse%20Primary%20Logo%20White%20Rev%20RGB-01.png) Suite 2.01, Level 2, 12 Waterloo Road Macquarie Park NSW 2113 ### Resources - [Case Studies & Articles](https://www.pulsesoftware.com/resources) - [Support Portal](https://support.pulsesoftware.com/portal/en/signin) - [Careers](https://lgss.pulsesoftware.com/Pulse/jobs) - [Contact Us](https://www.pulsesoftware.com/get-in-touch) © 2025 Pulse Software All rights reserved [Privacy Policy](https://www.pulsesoftware.com/privacy-policy)