PRIVACY POLICY
Last Updated: [April 8, 2025]

This Privacy Policy (“Policy”) describes how L G Software Solutions Pty Ltd (doing business as Pulse Software, “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information in connection with our websites, products, and related services (collectively, the “Services”).

We are committed to complying with our obligations under applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We also strive to meet global data protection standards, including, where relevant, the General Data Protection Regulation (GDPR) for individuals in the European Economic Area (EEA), the UK General Data Protection Regulation (UK GDPR) for individuals in the United Kingdom, and other applicable privacy regulations.

By using our Services, you agree to the collection, use, and disclosure of your personal information as set out in this Policy. If you do not agree, please discontinue use of the Services.

1. WHO WE ARE

L G Software Solutions Pty Ltd (ABN 33 099 043 617) operates under the business name Pulse Software. Our head office is located at:
S2.01/12 Waterloo Road, Macquarie Park 2113, Australia

For any privacy-related questions or concerns, you can contact us at:
Email: privacy@pulsesoftware.com

2. WHAT INFORMATION DO WE COLLECT?

We collect information that you voluntarily provide to us, information collected automatically when you use our Services, and information we receive from third parties.

2.1 Information You Provide Voluntarily

Depending on how you interact with us, the personal information we collect may include:

• Contact Details such as your name, email address, and phone number.

• Job-Related Information including your job title and place of employment if you provide it.

• Other Information you choose to provide when you fill out a form, request information, use chat features, enter promotions, or otherwise communicate with us.

• Sensitive Information. We do not actively collect or process sensitive information (e.g., health, biometric, or other sensitive data) unless legally required or specifically requested and consented to by you.

2.2 Information We Collect Automatically

When you access our website or use the Services, certain information is automatically collected, such as:

• Log and Usage Data including your IP address, browser type, device information, the pages you visit, the time and date of your visit, and other diagnostic data.

• Device Data such as device identifiers, operating system details, and mobile network information.

• Location Data (where applicable) to determine your approximate geographic location. You may opt out of location tracking by disabling it at the device level; however, some features of the Services may not function properly without location data.

2.3 Cookies and Similar Technologies

We use cookies, web beacons, and other tracking technologies to collect and store information about your interaction with our website. For more information on how we use cookies—and how you can manage your cookie preferences.

3. HOW DO WE USE YOUR INFORMATION?

We process personal information for the following purposes:

1. To Provide and Manage Our Services: We use the personal information you provide to deliver and administer the Services you request.

2. To Communicate With You: We may send you notices, updates, and other administrative messages related to the Services. We may also respond to your inquiries or comments.

3. Marketing and Promotional Communications: With your consent (or where otherwise lawful), we may send you promotional messages or newsletters. You can opt out of these communications at any time by clicking the “unsubscribe” link in our emails or by contacting us.

4. Personalisation and Analytics: We may analyse how you use our Services to understand usage trends and improve user experience, including tailoring the content and advertisements you see.

5. Security and Fraud Prevention: We use personal information to protect the security and integrity of our Services and users.

6. Compliance with Legal Obligations: We may process your information to comply with applicable laws, regulations, court orders, or other legal obligations, or to respond to lawful government requests.

Our legal basis for processing (under applicable laws such as the GDPR) may be consent, contractual necessity, legitimate interests, or legal obligation, depending on the context of each processing activity.

4. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

We may share personal information in the following circumstances:

1. Service Providers and Third Parties: We may share information with vendors, consultants, or other third-party providers who perform services on our behalf (e.g., hosting providers, analytics platforms). These providers are contractually required to protect your personal information and use it only in accordance with our instructions.

2. Affiliates and Business Partners: We may share personal information with our affiliates or business partners to facilitate our operations and provide the Services.

3. Business Transfers: If we go through a merger, acquisition, reorganisation, or asset sale, your personal information may be transferred as part of that transaction.

4. Legal Compliance and Protection: We may disclose information where required to comply with applicable law, respond to lawful requests by public authorities, or protect our rights, privacy, safety, or property.

5. International Data Transfers. Where your personal information is transferred to a country outside your jurisdiction (e.g., from the EEA/UK to a non-EEA country), we will ensure it is protected by appropriate safeguards (such as Standard Contractual Clauses) in accordance with applicable data protection laws.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal information for only as long as is necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Once retention is no longer necessary, we will securely delete, de-identify, or anonymise personal information. If deletion is not feasible (for example, because the information is stored in backup archives), we will securely store the information and isolate it from further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We use appropriate technical and organisational measures to protect the confidentiality, integrity, and availability of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use caution when transmitting personal information online and to keep your login details confidential.

7. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect or solicit personal information from anyone under 18 years of age. By using the Services, you represent that you are at least 18 or the parent/guardian of a minor who uses the Services with your permission. If you believe we have collected personal information from a minor under 18, please contact us at privacy@pulsesoftware.com, and we will promptly delete such information.

8. YOUR PRIVACY RIGHTS

Depending on the law that applies to your personal information, you may have certain rights regarding your personal information:

• Access, Correction, and Deletion: You can request access to, correction of, or deletion of your personal information.

• Withdraw Consent: If our processing is based on your consent, you can withdraw that consent at any time (this will not affect the lawfulness of processing prior to withdrawal).

• Object to Processing: You may have the right to object to processing or request that we limit our processing of your personal information.

• Data Portability: You may have the right to receive your information in a commonly used, machine-readable format.

To exercise these rights, contact us at privacy@pulsesoftware.com. We will consider and act upon any request in accordance with applicable laws.

8.1 Additional Notices for Certain Jurisdictions

• EEA/UK: If you believe our processing of your personal information is unlawful, you may lodge a complaint with your local data protection authority.

• California Residents: If you are a resident of California, you may have specific rights under the California Consumer Privacy Act (CCPA) or California Privacy Rights Act (CPRA). Please contact us for more information on how to exercise your rights.

9. DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature that you can enable to signal your preference not to be tracked. Currently, no uniform technology standard has been adopted to recognize and implement DNT signals. Therefore, we do not respond to DNT browser signals. If a standard for online tracking is adopted that we must follow in the future, we will inform you in a revised version of this Policy.

10. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory requirements, or other reasons. When we do, we will post the updated version and revise the “Last Updated” date at the top of this Policy. In the event of any material changes, we will notify you (for example, via email or a notice on our website) before they take effect.

11. HOW CAN YOU CONTACT US?

If you have questions or concerns about this Privacy Policy, or if you wish to exercise any of your privacy rights, please contact us using the following details:

By Email: privacy@pulsesoftware.com
By Post:
L G Software Solutions Pty Ltd
S2.01/12 Waterloo Road
Macquarie Park 2113
Australia

We will take reasonable steps to respond to you as soon as possible.